Course Modules

Module 1: Introduction to ISO 9001:2015 QMS

• History and evolution of ISO 9001
• Quality management principles (QMPs)
• Understanding clause structure (Annex SL)
• Exercise: Mapping your organization’s activities to ISO 9001 clauses

Module 2: Context of the Organization & Leadership

• Understanding internal and external issues
• Stakeholder analysis and expectations
• Leadership commitment and quality policy
• Case Study: Leadership failure and QMS collapse

Module 3: Planning & Risk-Based Thinking

• Setting quality objectives and KPIs
• Addressing risks and opportunities
• Change management within QMS
• Exercise: Developing a risk and opportunity register

Module 4: QMS Support Processes

• Resources, competence, awareness, and communication
• Documented information requirements
• Control of records and change management
• Practical Session: Documenting a QMS procedure

Module 5: QMS Operations and Performance Evaluation

• Process mapping and control measures
• Customer satisfaction and feedback
• Internal audit planning and management review
• Exercise: Conducting a mock management review

Module 6: Monitoring, Measurement, and Analysis

• Key performance indicators (KPIs)
• Non-conformance, corrective actions, and preventive actions
• Data analysis tools and reporting templates
• Case Study: Data misuse leading to wrong decisions

Module 7: Internal Auditing – Planning and Preparation

• Principles of auditing (ISO 19011)
• Audit scope, criteria, and objectives
• Developing audit checklists and schedules
• Practical Session: Preparing an audit plan and checklist

Module 8: Conducting an Internal Audit

• Opening meetings and interview techniques
• Gathering objective evidence
• Identifying non-conformities
• Role Play: Simulated internal audit interviews and observation

Module 9: Audit Reporting and Follow-Up

• Writing clear and concise audit findings
• Communicating results and closing meetings
• Corrective action requests and verification
• Exercise: Writing a sample audit report

Module 10: Integration, Certification, and Course Wrap-Up

• Integrating ISO 9001 with other standards (e.g., ISO 45001, ISO 14001)
• External audit and certification readiness
• Sustaining the QMS through continuous improvement
• Final Exercise: QMS implementation and audit roadmap for your company
• Wrap-up discussion and course evaluation