Global Service Standards Training Course Tech For Development (T4D)

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Global Service Standards Training Course

Intermediate | 5 days | Face to Face / Online / Elearning | Certificate

Course Overview

Course Summary

Course Title	Global Service Standards Training Course
Organization	Tech For Development (T4D)
Venue	Tech For Development (T4D) Training Centre
Duration	5 days
Target Industries
Target Job Roles
Course Fees (Face-to-Face)	USD 1,500/KES 99,000 (Exclusive of VAT)
Course Fees (Virtual)	USD 1,000/KES 70,000 (Exclusive of VAT)
Training Modes	Virtual and face-to-face training
Payment	Payment should be made to the Tech For Development (T4D) bank account on or before the start of the course
Accreditation	Tech For Development Certificate of Course Completion

Course Overview
This 5-day course provides participants with comprehensive knowledge of international service standards and frameworks. It focuses on best practices in ensuring consistent, high-quality customer service across different regions and cultures.

Duration: 5 Days

Target Audience

Customer service professionals
Quality assurance teams
Service operations managers
Training and development specialists
Global business leaders

Organizational Impact

Improved compliance with global service standards
Standardized customer experiences worldwide
Enhanced brand reputation and competitiveness
Better service quality monitoring

Personal Impact

Mastery of global service best practices
Increased confidence in delivering quality service
Improved problem-solving skills
Ability to adapt to international service requirements

Course Objectives

Understand global customer service standards
Apply international frameworks in service delivery
Evaluate and measure service performance
Develop strategies for consistent service excellence

Course Modules

Course Modules

Module 1: Introduction to Global Service Standards

Importance of standardization in service delivery
Key international frameworks and benchmarks
Aligning standards with customer expectations
Case Study: How a global hotel chain applied service standards

Module 2: Quality Assurance in Customer Service

Tools and techniques for monitoring service quality
Benchmarking against industry leaders
Continuous improvement strategies
Case Study: Implementing ISO standards in customer service

Module 3: Consistency in Multinational Service Operations

Challenges of delivering consistent service globally
Adapting standards without losing core values
Managing cultural variations in service delivery
Case Study: A retail giant’s global service consistency approach

Module 4: Measuring and Evaluating Service Performance

Designing effective KPIs for global service
Using surveys, feedback, and analytics
Corrective actions for underperformance
Case Study: Performance monitoring in a global call center

Module 5: Future Trends in Global Service Standards

Technology and digitalization in service standardization
The role of AI and automation in service delivery
Emerging global service benchmarks
Case Study: A tech company’s AI-driven service improvement

Course Administration

Methodology

Instructor-led sessions use a blended learning approach combining presentations, guided practical exercises, web-based tutorials, and group work, delivered by seasoned industry experts. All facilitation and course materials are in English, so participants should be reasonably proficient in the language.

Accreditation

Upon successful completion of this training, participants will be issued a Tech For Development Certificate of Course Completion

Training Venue

The training will be held at the Tech For Development Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.

Accommodation & Airport Transfer

Arranged upon request.For reservations contact the Training Officer:
Email: [email protected]
Phone: (+254) 790 824 179

Tailor-Made

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our T4D Training Centre or at a convenient location.

Payment

Payment should be transferred to the T4D account through a bank on or before the start of the course. Send proof of payment to [email protected].

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Date	Cost
2026 Schedules
Nairobi
14 Dec - 18 Dec	KES 99,000 \| $1,500	Register

Johannesberg
14 Dec - 18 Dec	$3,100	Register

Mombasa
14 Dec - 18 Dec	KES 115,000 \| $1,500	Register

Kigali
14 Dec - 18 Dec	$1,850	Register

Addis Ababa
14 Dec - 18 Dec	$3,100	Register

Kuala Lumpur
14 Dec - 18 Dec	$5,500	Register

Accra
14 Dec - 18 Dec	$3,200	Register

Cairo
14 Dec - 18 Dec	$4,200	Register

Cape Town
14 Dec - 18 Dec	$3,800	Register

Pretoria
14 Dec - 18 Dec	$3,100	Register

Dar es Salaam
14 Dec - 18 Dec	$2,100	Register

Naivasha
14 Dec - 18 Dec	KES 110,000 \| $1,500	Register

Kisumu
14 Dec - 18 Dec	KES 110,000 \| $1,500	Register

Arusha
14 Dec - 18 Dec	$2,100	Register

Machakos
14 Dec - 18 Dec	KES 110,000 \| $1,500	Register

Nakuru
14 Dec - 18 Dec	KES 110,000 \| $1,500	Register

Kampala
14 Dec - 18 Dec	$1,800	Register

Dubai
14 Dec - 18 Dec	$3,900	Register

Zanzibar
14 Dec - 18 Dec	$2,100	Register
2027 Schedules
Dar es Salaam
11 Jan - 15 Jan	$2,100	Register
08 Feb - 12 Feb	$2,100	Register
08 Mar - 12 Mar	$2,100	Register
12 Apr - 16 Apr	$2,100	Register
10 May - 14 May	$2,100	Register
14 Jun - 18 Jun	$2,100	Register
12 Jul - 16 Jul	$2,100	Register
09 Aug - 13 Aug	$2,100	Register
13 Sep - 17 Sep	$2,100	Register
11 Oct - 15 Oct	$2,100	Register
08 Nov - 12 Nov	$2,100	Register
06 Dec - 10 Dec	$2,100	Register

Kigali
11 Jan - 15 Jan	$1,850	Register
08 Feb - 12 Feb	$1,850	Register
08 Mar - 12 Mar	$1,850	Register
12 Apr - 16 Apr	$1,850	Register
10 May - 14 May	$1,850	Register
14 Jun - 18 Jun	$1,850	Register
12 Jul - 16 Jul	$1,850	Register
09 Aug - 13 Aug	$1,850	Register
13 Sep - 17 Sep	$1,850	Register
11 Oct - 15 Oct	$1,850	Register
08 Nov - 12 Nov	$1,850	Register
06 Dec - 10 Dec	$1,850	Register

Addis Ababa
11 Jan - 15 Jan	$3,100	Register
08 Feb - 12 Feb	$3,100	Register
08 Mar - 12 Mar	$3,100	Register
12 Apr - 16 Apr	$3,100	Register
10 May - 14 May	$3,100	Register
14 Jun - 18 Jun	$3,100	Register
12 Jul - 16 Jul	$3,100	Register
09 Aug - 13 Aug	$3,100	Register
13 Sep - 17 Sep	$3,100	Register
11 Oct - 15 Oct	$3,100	Register
08 Nov - 12 Nov	$3,100	Register
06 Dec - 10 Dec	$3,100	Register

Kuala Lumpur
11 Jan - 15 Jan	$5,500	Register
08 Feb - 12 Feb	$5,500	Register
08 Mar - 12 Mar	$5,500	Register
12 Apr - 16 Apr	$5,500	Register
10 May - 14 May	$5,500	Register
14 Jun - 18 Jun	$5,500	Register
12 Jul - 16 Jul	$5,500	Register
09 Aug - 13 Aug	$5,500	Register
13 Sep - 17 Sep	$5,500	Register
11 Oct - 15 Oct	$5,500	Register
08 Nov - 12 Nov	$5,500	Register
06 Dec - 10 Dec	$5,500	Register

Accra
11 Jan - 15 Jan	$3,200	Register
08 Feb - 12 Feb	$3,200	Register
08 Mar - 12 Mar	$3,200	Register
12 Apr - 16 Apr	$3,200	Register
10 May - 14 May	$3,200	Register
14 Jun - 18 Jun	$3,200	Register
12 Jul - 16 Jul	$3,200	Register
09 Aug - 13 Aug	$3,200	Register
13 Sep - 17 Sep	$3,200	Register
11 Oct - 15 Oct	$3,200	Register
08 Nov - 12 Nov	$3,200	Register
06 Dec - 10 Dec	$3,200	Register

Pretoria
11 Jan - 15 Jan	$3,100	Register
08 Feb - 12 Feb	$3,100	Register
08 Mar - 12 Mar	$3,100	Register
12 Apr - 16 Apr	$3,100	Register
10 May - 14 May	$3,100	Register
14 Jun - 18 Jun	$3,100	Register
12 Jul - 16 Jul	$3,100	Register
09 Aug - 13 Aug	$3,100	Register
13 Sep - 17 Sep	$3,100	Register
11 Oct - 15 Oct	$3,100	Register
08 Nov - 12 Nov	$3,100	Register
06 Dec - 10 Dec	$3,100	Register

Cape Town
11 Jan - 15 Jan	$3,800	Register
08 Feb - 12 Feb	$3,800	Register
08 Mar - 12 Mar	$3,800	Register
12 Apr - 16 Apr	$3,800	Register
10 May - 14 May	$3,800	Register
14 Jun - 18 Jun	$3,800	Register
12 Jul - 16 Jul	$3,800	Register
09 Aug - 13 Aug	$3,800	Register
13 Sep - 17 Sep	$3,800	Register
11 Oct - 15 Oct	$3,800	Register
08 Nov - 12 Nov	$3,800	Register
06 Dec - 10 Dec	$3,800	Register

Johannesberg
11 Jan - 15 Jan	$3,100	Register
08 Feb - 12 Feb	$3,100	Register
08 Mar - 12 Mar	$3,100	Register
12 Apr - 16 Apr	$3,100	Register
10 May - 14 May	$3,100	Register
14 Jun - 18 Jun	$3,100	Register
12 Jul - 16 Jul	$3,100	Register
09 Aug - 13 Aug	$3,100	Register
13 Sep - 17 Sep	$3,100	Register
11 Oct - 15 Oct	$3,100	Register
08 Nov - 12 Nov	$3,100	Register
06 Dec - 10 Dec	$3,100	Register

Cairo
11 Jan - 15 Jan	$4,200	Register
08 Feb - 12 Feb	$4,200	Register
08 Mar - 12 Mar	$4,200	Register
12 Apr - 16 Apr	$4,200	Register
10 May - 14 May	$4,200	Register
14 Jun - 18 Jun	$4,200	Register
12 Jul - 16 Jul	$4,200	Register
09 Aug - 13 Aug	$4,200	Register
13 Sep - 17 Sep	$4,200	Register
11 Oct - 15 Oct	$4,200	Register
08 Nov - 12 Nov	$4,200	Register
06 Dec - 10 Dec	$4,200	Register

Arusha
11 Jan - 15 Jan	$2,100	Register
08 Feb - 12 Feb	$2,100	Register
08 Mar - 12 Mar	$2,100	Register
12 Apr - 16 Apr	$2,100	Register
10 May - 14 May	$2,100	Register
14 Jun - 18 Jun	$2,100	Register
12 Jul - 16 Jul	$2,100	Register
09 Aug - 13 Aug	$2,100	Register
13 Sep - 17 Sep	$2,100	Register
11 Oct - 15 Oct	$2,100	Register
08 Nov - 12 Nov	$2,100	Register
06 Dec - 10 Dec	$2,100	Register

Machakos
11 Jan - 15 Jan	KES 110,000 \| $1,500	Register
08 Feb - 12 Feb	KES 110,000 \| $1,500	Register
08 Mar - 12 Mar	KES 110,000 \| $1,500	Register
12 Apr - 16 Apr	KES 110,000 \| $1,500	Register
10 May - 14 May	KES 110,000 \| $1,500	Register
14 Jun - 18 Jun	KES 110,000 \| $1,500	Register
12 Jul - 16 Jul	KES 110,000 \| $1,500	Register
09 Aug - 13 Aug	KES 110,000 \| $1,500	Register
13 Sep - 17 Sep	KES 110,000 \| $1,500	Register
11 Oct - 15 Oct	KES 110,000 \| $1,500	Register
08 Nov - 12 Nov	KES 110,000 \| $1,500	Register
06 Dec - 10 Dec	KES 110,000 \| $1,500	Register

Zanzibar
11 Jan - 15 Jan	$2,100	Register
08 Feb - 12 Feb	$2,100	Register
08 Mar - 12 Mar	$2,100	Register
12 Apr - 16 Apr	$2,100	Register
10 May - 14 May	$2,100	Register
14 Jun - 18 Jun	$2,100	Register
12 Jul - 16 Jul	$2,100	Register
09 Aug - 13 Aug	$2,100	Register
13 Sep - 17 Sep	$2,100	Register
11 Oct - 15 Oct	$2,100	Register
08 Nov - 12 Nov	$2,100	Register
06 Dec - 10 Dec	$2,100	Register

Kisumu
11 Jan - 15 Jan	KES 110,000 \| $1,500	Register
08 Feb - 12 Feb	KES 110,000 \| $1,500	Register
08 Mar - 12 Mar	KES 110,000 \| $1,500	Register
12 Apr - 16 Apr	KES 110,000 \| $1,500	Register
10 May - 14 May	KES 110,000 \| $1,500	Register
14 Jun - 18 Jun	KES 110,000 \| $1,500	Register
12 Jul - 16 Jul	KES 110,000 \| $1,500	Register
09 Aug - 13 Aug	KES 110,000 \| $1,500	Register
13 Sep - 17 Sep	KES 110,000 \| $1,500	Register
11 Oct - 15 Oct	KES 110,000 \| $1,500	Register
08 Nov - 12 Nov	KES 110,000 \| $1,500	Register
06 Dec - 10 Dec	KES 110,000 \| $1,500	Register

Nakuru
11 Jan - 15 Jan	KES 110,000 \| $1,500	Register
08 Feb - 12 Feb	KES 110,000 \| $1,500	Register
08 Mar - 12 Mar	KES 110,000 \| $1,500	Register
12 Apr - 16 Apr	KES 110,000 \| $1,500	Register
10 May - 14 May	KES 110,000 \| $1,500	Register
14 Jun - 18 Jun	KES 110,000 \| $1,500	Register
12 Jul - 16 Jul	KES 110,000 \| $1,500	Register
09 Aug - 13 Aug	KES 110,000 \| $1,500	Register
13 Sep - 17 Sep	KES 110,000 \| $1,500	Register
11 Oct - 15 Oct	KES 110,000 \| $1,500	Register
08 Nov - 12 Nov	KES 110,000 \| $1,500	Register
06 Dec - 10 Dec	KES 110,000 \| $1,500	Register

Mombasa
11 Jan - 15 Jan	KES 115,000 \| $1,500	Register
08 Feb - 12 Feb	KES 115,000 \| $1,500	Register
08 Mar - 12 Mar	KES 115,000 \| $1,500	Register
12 Apr - 16 Apr	KES 115,000 \| $1,500	Register
10 May - 14 May	KES 115,000 \| $1,500	Register
14 Jun - 18 Jun	KES 115,000 \| $1,500	Register
12 Jul - 16 Jul	KES 115,000 \| $1,500	Register
09 Aug - 13 Aug	KES 115,000 \| $1,500	Register
13 Sep - 17 Sep	KES 115,000 \| $1,500	Register
11 Oct - 15 Oct	KES 115,000 \| $1,500	Register
08 Nov - 12 Nov	KES 115,000 \| $1,500	Register
06 Dec - 10 Dec	KES 115,000 \| $1,500	Register

Nairobi
11 Jan - 15 Jan	KES 99,000 \| $1,500	Register
08 Feb - 12 Feb	KES 99,000 \| $1,500	Register
08 Mar - 12 Mar	KES 99,000 \| $1,500	Register
12 Apr - 16 Apr	KES 99,000 \| $1,500	Register
10 May - 14 May	KES 99,000 \| $1,500	Register
14 Jun - 18 Jun	KES 99,000 \| $1,500	Register
12 Jul - 16 Jul	KES 99,000 \| $1,500	Register
09 Aug - 13 Aug	KES 99,000 \| $1,500	Register
13 Sep - 17 Sep	KES 99,000 \| $1,500	Register
11 Oct - 15 Oct	KES 99,000 \| $1,500	Register
08 Nov - 12 Nov	KES 99,000 \| $1,500	Register
06 Dec - 10 Dec	KES 99,000 \| $1,500	Register

Naivasha
11 Jan - 15 Jan	KES 110,000 \| $1,500	Register
08 Feb - 12 Feb	KES 110,000 \| $1,500	Register
08 Mar - 12 Mar	KES 110,000 \| $1,500	Register
12 Apr - 16 Apr	KES 110,000 \| $1,500	Register
10 May - 14 May	KES 110,000 \| $1,500	Register
14 Jun - 18 Jun	KES 110,000 \| $1,500	Register
12 Jul - 16 Jul	KES 110,000 \| $1,500	Register
09 Aug - 13 Aug	KES 110,000 \| $1,500	Register
13 Sep - 17 Sep	KES 110,000 \| $1,500	Register
11 Oct - 15 Oct	KES 110,000 \| $1,500	Register
08 Nov - 12 Nov	KES 110,000 \| $1,500	Register
06 Dec - 10 Dec	KES 110,000 \| $1,500	Register

Kampala
11 Jan - 15 Jan	$1,800	Register
08 Feb - 12 Feb	$1,800	Register
08 Mar - 12 Mar	$1,800	Register
12 Apr - 16 Apr	$1,800	Register
10 May - 14 May	$1,800	Register
14 Jun - 18 Jun	$1,800	Register
12 Jul - 16 Jul	$1,800	Register
09 Aug - 13 Aug	$1,800	Register
13 Sep - 17 Sep	$1,800	Register
11 Oct - 15 Oct	$1,800	Register
08 Nov - 12 Nov	$1,800	Register
06 Dec - 10 Dec	$1,800	Register

Dubai
11 Jan - 15 Jan	$3,900	Register
08 Feb - 12 Feb	$3,900	Register
08 Mar - 12 Mar	$3,900	Register
12 Apr - 16 Apr	$3,900	Register
10 May - 14 May	$3,900	Register
14 Jun - 18 Jun	$3,900	Register
12 Jul - 16 Jul	$3,900	Register
09 Aug - 13 Aug	$3,900	Register
13 Sep - 17 Sep	$3,900	Register
11 Oct - 15 Oct	$3,900	Register
08 Nov - 12 Nov	$3,900	Register
06 Dec - 10 Dec	$3,900	Register

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Global Service Standards Training Course

Course Overview

Course Modules

Course Administration

Methodology

Accreditation

Training Venue

Accommodation & Airport Transfer

Tailor-Made

Payment

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Global Service Standards Training Course

Course Overview

Course Modules

Course Administration

Methodology

Accreditation

Training Venue

Accommodation & Airport Transfer

Tailor-Made

Payment

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