Modules:

Module 1: Introduction to Employee Assistance Programs

• History and purpose of EAPs
• Core components of EAPs
• Strategic importance in modern workplaces
• Case Study: EAP success story in a multinational company

Module 2: Assessing Organizational Needs for EAPs

• Identifying stressors and risk factors
• Gathering employee feedback and HR data
• Linking EAPs to wellness and HR strategy
• Hands-on Exercise: Conducting a mini-EAP needs assessment

Module 3: Designing EAP Frameworks and Services

• Types of services offered (counseling, legal aid, etc.)
• In-house vs. outsourced models
• Structuring accessibility and confidentiality
• Case Study: Comparison of internal vs. external EAP models

Module 4: Policy Development and Legal Considerations

• Confidentiality and privacy regulations
• Ethical obligations and data protection
• Drafting policies and employee guidelines
• Hands-on Exercise: Drafting a sample EAP confidentiality policy

Module 5: Engaging and Training Supervisors

• Role of managers in identifying issues
• Referral techniques and boundary setting
• Managerial responsibilities and communication
• Case Study: Manager-led intervention in a support case

Module 6: Communicating and Promoting EAPs Internally

• Designing promotional materials
• Strategies for increasing uptake and trust
• Integrating into onboarding and staff development
• Hands-on Exercise: Designing an EAP awareness campaign flyer

Module 7: Managing EAP Providers and Service Quality

• Vendor selection and contracting
• Service-level agreements and expectations
• Ensuring consistency and accountability
• Case Study: Resolving provider performance issues

Module 8: Case Handling and Documentation

• Case intake, follow-up, and closure
• Secure documentation and reporting systems
• Handling crisis and emergency cases
• Hands-on Exercise: Creating an EAP case documentation template

Module 9: Monitoring, Evaluation, and Feedback

• KPIs for EAPs (utilization rates, resolution rates, ROI)
• Employee satisfaction and feedback loops
• Continuous improvement approaches
• Case Study: Evaluating a corporate EAP's 1-year impact

Module 10: Implementing and Sustaining an EAP

• Integration with broader wellness strategies
• Long-term planning and funding
• Cultural adaptation and inclusivity
• Hands-on Exercise: Developing an EAP implementation roadmap