Course Outline:

Module 1: Fundamentals of Property Management

• Definition and scope of property management

• Roles and responsibilities of a property manager

• Differences between residential and commercial property operations

• Stakeholder relationships: owners, tenants, contractors

Module 2: Lease Management and Tenant Relations

• Types of leases and key clauses

• Screening, onboarding, and offboarding tenants

• Handling complaints and resolving disputes

• Tenant retention strategies and communication skills

Module 3: Maintenance and Facility Operations

• Preventive and corrective maintenance

• Outsourcing vs in-house maintenance teams

• Health, safety, and environmental considerations

• Managing renovations and service contracts

Module 4: Financial and Budgetary Management

• Rent collection systems and arrears follow-up

• Operating budgets and reserve funds

• Expense tracking and vendor payments

• Financial reporting and performance indicators

Module 5: Legal Compliance and Risk Management

• Property laws and tenant rights

• Evictions, insurance, and safety inspections

• Contracts, liability, and dispute resolution

• Risk assessment and mitigation strategies