Course Overview

Artificial intelligence and workplace automation are increasingly transforming how organisations create content, manage information, communicate and perform routine tasks. This training course is designed to equip participants with practical knowledge and skills for using AI and automation tools responsibly to improve workplace efficiency and productivity.

The course focuses on AI fundamentals, chatbots, AI writing and productivity tools, prompt development, information management and workflow automation. Participants will learn how to apply these technologies to common workplace tasks while considering accuracy, data protection, privacy and responsible AI use.

Course Duration

3 Days

Target Audience

• Employees and professionals
• Administrative and support staff
• Managers and supervisors
• Marketing and communication professionals
• Programme and project staff
• HR and operations professionals
• Entrepreneurs and small business owners
• Students and recent graduates
• Professionals seeking to improve workplace productivity

Personal Impact

• Understand fundamental AI and automation concepts.
• Develop confidence in using AI tools for workplace tasks.
• Use chatbots and AI assistants effectively.
• Improve prompt writing and AI interaction skills.
• Use AI tools for writing, summarising and information organisation.
• Identify suitable tasks for workplace automation.
• Improve productivity through appropriate use of digital tools.
• Develop awareness of responsible and secure AI use.

Organizational Impact

• Improve workplace productivity and efficiency.
• Reduce time spent on repetitive administrative tasks.
• Support faster content creation and information processing.
• Strengthen digital and AI capabilities among employees.
• Improve workflow efficiency through appropriate automation.
• Support innovation and digital transformation.
• Promote responsible use of AI within the workplace.
• Improve awareness of data privacy, accuracy and security risks.