Course Modules

Module 1: Introduction to Opera PMS

• System interface and key functionalities
• User roles and permissions management
• PMS integration with other hotel systems
• Case Study: Implementing Opera PMS in a mid-sized hotel

Module 2: Reservations and Front Office Operations

• Creating, modifying, and canceling bookings
• Handling walk-ins and group reservations
• Managing overbookings and guest preferences
• Case Study: Resolving double-booking issues using Opera PMS

Module 3: Housekeeping and Maintenance Coordination

• Updating room status and availability
• Assigning housekeeping tasks
• Managing out-of-service rooms and maintenance
• Case Study: Streamlining housekeeping using PMS data

Module 4: Billing and Financial Transactions

• Guest folios and transaction posting
• Processing payments and refunds
• Managing multi-guest and group billing
• Case Study: Improving billing accuracy with Opera PMS

Module 5: Reporting and Business Intelligence

• Generating daily, weekly, and monthly reports
• Revenue and occupancy analysis
• Using data for forecasting and planning
• Case Study: Leveraging PMS reports to increase occupancy