Conflict Management Course

Conflict Management Course

Foundation | 5 days | Face to Face / Online / Elearning | Certificate
01

Course Overview

Course Summary
Course Title Conflict Management Course
Organization Tech For Development (T4D)
Venue Tech For Development (T4D) Training Centre
Duration 5 days
Target Industries
Target Job Roles
Course Fees (Face-to-Face) USD 1,500/KES 99,000 (Exclusive of VAT)
Course Fees (Virtual) USD 1,000/KES 70,000 (Exclusive of VAT)
Training Modes Virtual and face-to-face training
Payment Payment should be made to the Tech For Development (T4D) bank account on or before the start of the course
Accreditation Tech For Development Certificate of Course Completion

Course Overview

This comprehensive course offered by T4Dprovides an exploration of strategies and techniques for effectively managing and resolving conflicts in various settings. The course delves into the nature of conflicts, provides practical tools for conflict resolution, and emphasizes the development of skills for facilitating constructive dialogues. Participants will learn how to identify the root causes of conflicts, apply various conflict management strategies, and foster a collaborative environment to handle disputes effectively.

Duration

5 Days

Target Audience

  • Managers and Supervisors
  • Human Resources Professionals
  • Team Leaders and Project Managers
  • Mediators and Conflict Resolution Specialists

Personal Impact

  • Equip participants with practical techniques for managing and resolving conflicts effectively.
  • Develop advanced skills in negotiation, mediation, and constructive dialogue.
  • Increase qualifications for roles in management, HR, and conflict resolution, leading to career growth.
  • Gain confidence in handling conflicts and contribute positively to team dynamics and organizational culture.

Organizational Impact

  • Equip staff with strategies to handle conflicts constructively, leading to a more harmonious work environment.
  • Promote better teamwork and cooperation by addressing and resolving conflicts effectively.
  • Reduce the negative impact of conflicts on productivity and employee morale.
  • Foster a culture of respect and open communication, enhancing overall organizational health.

Course Objectives

  • Gain insights into the nature and causes of conflicts, including their impact on individuals and organizations.
  • Learn and apply various strategies and techniques for effectively managing and resolving conflicts.
  • Enhance communication abilities to facilitate constructive dialogues and negotiations.
  • Foster a collaborative work culture that supports effective conflict resolution and teamwork.
  • Assess the effectiveness of conflict management practices and implement improvements based on feedback and outcomes.
02

Course Modules

Course Modules

  1. Module 1: Introduction to Conflict Management

    • Overview of conflict dynamics, types of conflicts, and their impact on individuals and organizations.
    • Key principles and goals of effective conflict management.
  2. Module 2: Conflict Management Strategies

    • Techniques for managing and resolving conflicts, including negotiation, mediation, and arbitration.
    • Approaches for addressing different types of conflicts.
  3. Module 3: Communication Skills for Conflict Management

    • Strategies for effective communication in conflict situations.
    • Techniques for active listening, empathy, and clear expression.
  4. Module 4: Creating a Collaborative Work Environment

    • Methods for fostering teamwork and collaboration.
    • Building a culture of respect and open communication to prevent and resolve conflicts.
  5. Module 5: Evaluating and Improving Conflict Management

    • Tools and methods for assessing the effectiveness of conflict management efforts.
    • Techniques for gathering feedback, analyzing results, and implementing improvements.
03

Course Administration

Methodology

Instructor-led sessions use a blended learning approach combining presentations, guided practical exercises, web-based tutorials, and group work, delivered by seasoned industry experts. All facilitation and course materials are in English, so participants should be reasonably proficient in the language.

Accreditation

Upon successful completion of this training, participants will be issued a Tech For Development Certificate of Course Completion

Training Venue

The training will be held at the Tech For Development Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.

Accommodation & Airport Transfer

Arranged upon request.For reservations contact the Training Officer:
Email: [email protected]
Phone: (+254) 790 824 179

Tailor-Made

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our T4D Training Centre or at a convenient location.

Payment

Payment should be transferred to the T4D account through a bank on or before the start of the course. Send proof of payment to [email protected].

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Date Cost
2026 Schedules
Nairobi
16 Nov - 20 Nov
KES 99,000 |
$1,500
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14 Dec - 18 Dec
KES 99,000 |
$1,500
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Kigali
Addis Ababa
Kuala Lumpur
Accra
Cairo
Pretoria
Cape Town
Johannesberg
Zanzibar
Arusha
Kisumu
Dubai
Mombasa
Nairobi
Nakuru
Machakos
Naivasha
Kampala