Course Content

The Foundations of Management

• Understanding the ‘big picture’ of the working environment
• Making the transition into management: new skills, fears and expectations
• What Managers Do? Key competencies and behaviours
• Personality and impact on management style
• Identifying your management style
• The mistakes new managers make and how to avoid them

Performance Management

• A focus on Continuous Improvement
• The role of performance management in organizations
• Communicating team purpose and clarifying personal contributions
• Establishing SMART objectives and measure them
• Planning, prepare and conducting successful performance reviews
• Management behaviour and outcomes

Building High Performing Teams

• Creating the Highly Effective Teams
• Stages in team development and the manager’s role
• Appreciating team roles and diversity
• Team audit: exercise to evaluate current team performance
• Problem solving in teams; team exercise for creative decisions
• Change management and why individuals resist

Motivating and Engaging your People

• Building trust: a critical in managing effectively
• How to give feedback: a tool for development and progression
• Handling difficult conversations
• Coaching for personal and team success
• Communication skills for coaching and management
• How to Motivate and your people

Managing Priorities and Delegating Deliverables

• What are my key deliverables?
• Managing Time Effectively
• Delegate to motivate
• Communicating with impact
• Personal management SWOT analysis
• Action planning for future improvement