Course Outline

Module 1: Introduction to Security in Hotel Operations

• Importance of security in hospitality.

• Security challenges in hotels.

• Case Study: Security incidents in international hotels.

Module 2: Physical Security Measures

• Perimeter and access control systems.

• Security checkpoints and guest screening.

• Exercise: Designing a hotel access control layout.

Module 3: Surveillance Systems (CCTV & Monitoring)

• Types of surveillance technologies.

• Control room operations.

• Practical Exercise: CCTV placement and monitoring.

Module 4: Guest and Staff Safety Protocols

• Managing VIP and high-profile guests.

• Staff training and awareness programs.

• Role Play: Guest security incident handling.

Module 5: Cybersecurity in Hotel Operations

• Protecting guest data and hotel systems.

• Cyber risks in digital reservations and payments.

• Exercise: Identifying cybersecurity gaps.

Module 6: Emergency Preparedness & Evacuation Plans

• Fire safety, medical emergencies, and natural disasters.

• Evacuation drills and crowd management.

• Simulation: Developing an evacuation plan.

Module 7: Risk Assessment & Mitigation Strategies

• Identifying hotel-specific risks.

• Conducting security audits.

• Workshop: Risk mapping for a hotel property.

Module 8: Regulatory & Legal Compliance

• Local and international security standards.

• Hospitality industry regulations.

• Case Review: Legal implications of security breaches.

Module 9: Integrating Technology & Innovation in Hotel Security

• AI, biometrics, and smart security solutions.

• Future trends in hotel security.

• Group Exercise: Designing a smart hotel security model.

Module 10: Capstone Project – Hotel Security Systems Plan

• Developing a comprehensive hotel security framework.

• Presentation of group projects.

• Feedback and improvement strategies.