Lean Service Improvement Methods Training Course
Course Overview
| Course Title | Lean Service Improvement Methods Training Course |
| Organization | Tech For Development (T4D) |
| Venue | Tech For Development (T4D) Training Center along Tala Road, Runda, Nairobi |
| Duration | TBA days |
| Target Industries |
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| Target Job Roles |
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| Course Fees (Face-to-Face) | TBA |
| Course Fees (Virtual) | |
| Training Modes | Virtual and face-to-face training |
| Payment | Payment should be made to the Tech For Development (T4D) bank account on or before the start of the course |
| Accreditation | Tech For Development Certificate of Course Completion |
Course Overview
This 5-day course provides a practical understanding of Lean principles and how they can be applied to improve service processes. Participants will learn to identify waste, streamline workflows, and enhance customer value through Lean methods. The course integrates key Lean tools and techniques such as value stream mapping, Kaizen, and root cause analysis, equipping participants with the skills to lead service improvement initiatives that boost efficiency, quality, and customer satisfaction.
Duration
5 Days
Target Audience
- Service operations managers
- Process improvement specialists
- Team leaders in service delivery
- Quality and compliance officers
- Professionals seeking Lean certification in service environments
Organizational Impact
- Reduced service inefficiencies and waste
- Improved customer satisfaction through faster, more reliable service delivery
- Standardized service processes for consistency and quality
- Enhanced employee engagement in improvement initiatives
Personal Impact
- Stronger ability to analyze and improve service processes
- Practical knowledge of Lean tools and methodologies
- Recognition as a Lean service improvement leader
- Increased career opportunities in process improvement roles
Course Objectives
- Understand Lean principles and their application in service delivery
- Learn to identify and eliminate non-value-added activities
- Apply Lean tools for process mapping and problem-solving
- Foster a culture of continuous improvement in service organizations
- Develop actionable Lean service improvement plans
Course Modules
Course Modules
Module 1: Introduction to Lean in Services
- Lean principles and philosophy (value, flow, pull, perfection)
- Differences between Lean in manufacturing vs. services
- The role of customer value in Lean service improvement
- Identifying waste in service delivery processes
- Case Study: Applying Lean in a banking service process
Module 2: Lean Tools for Service Improvement
- Value Stream Mapping (VSM) for service workflows
- 5S workplace organization in service environments
- Root cause analysis using the 5 Whys and Fishbone Diagram
- Standardization and error-proofing in service processes
- Case Study: Reducing wait times in a hospital using Lean tools
Module 3: Implementing Lean Projects
- Steps in planning and executing a Lean project
- Role of cross-functional teams in Lean improvement
- Pilot testing and scaling Lean initiatives
- Monitoring and sustaining Lean results
- Case Study: Lean project implementation in a call center
Module 4: Overcoming Challenges in Lean Adoption
- Common barriers to Lean implementation in services
- Managing employee resistance to change
- Aligning Lean initiatives with organizational strategy
- Ensuring management support and stakeholder buy-in
- Case Study: Overcoming resistance to Lean in a government agency
Module 5: Sustaining Lean Service Improvements
- Embedding Lean culture across the organization
- Training and empowering employees in Lean methods
- Continuous monitoring of Lean improvements
- Linking Lean to long-term service quality objectives
- Case Study: Sustained Lean success in a hotel chain
Course Administration
Methodology
Instructor-led sessions use a blended learning approach combining presentations, guided practical exercises, web-based tutorials, and group work, delivered by seasoned industry experts. All facilitation and course materials are in English, so participants should be reasonably proficient in the language.
Accreditation
Upon successful completion of this training, participants will be issued a Tech For Development Certificate of Course Completion certified by the National Industrial Training Authority (NITA).
Training Venue
The training will be held at the Tech For Development Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
Accommodation & Airport Transfer
Arranged upon request.For reservations contact the Training Officer:
Email: [email protected]
Phone: (+254) 790 824 179
Tailor-Made
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our T4D Training Centre or at a convenient location.
Payment
Payment should be transferred to the T4D account through a bank on or before the start of the course. Send proof of payment to [email protected].
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