We offer advanced Social Listening and Online Reputation Management (ORM) solutions that help you track public sentiment, identify emerging trends, and respond strategically to online conversations.

We help you stay ahead of the narrative, whether it’s praise, criticism, or a developing crisis.

Social Listening and Reputation Management Services

1. Social Listening Setup
   We set up intelligent monitoring tools to track brand mentions, hashtags, keywords, competitors, and industry trends across platforms like X, Facebook, Instagram, blogs, forums, and news sites.

2. Real-Time Brand Monitoring
   We facilitate 24/7 monitoring of online mentions so you never miss what is being said about your brand.

3. Sentiment Analysis
   Get insights into how people feel about your brand with automated or human-validated sentiment tagging (positive, negative, neutral).

4. Competitor Monitoring
   Track how your competitors are perceived, what is working for them, and what mistakes to avoid.

5. Crisis Detection & Management
   Early detection of potential PR crises with real-time alerts. We help you respond quickly with the right messaging and containment strategies.

6. Reputation Repair & Management
   We assist in removing false, defamatory, or damaging content online, and help improve your brand’s digital footprint through SEO, PR outreach, and content strategies.

7. Customer Engagement & Response
   Our team can assist in responding to customer reviews, questions, or complaints across platforms turning negative experiences into positive engagement.

8. Actionable Reporting & Insights
   Get detailed reports on trends, user sentiment, influencer activity, and brand health with clear visual dashboards.

Who We Serve

1. Corporates & Brands

2. Government & Public Institutions

3. Startups & Tech Companies

4. Non-Profits & NGOs

5. Healthcare & Education Institutions

6. E-commerce & Retail Businesses

7. Influencers & Public Figures

How Does Our Social Listening and Reputation Management Service Work?

1. Discovery & Brand Audit
   We begin by understanding your brand, audience, and online presence. This includes identifying current challenges, goals, and competitors.

2. Monitoring Setup
   Configure listening tools, define keywords, hashtags, platforms, and sentiment filters for relevant, accurate data capture.

3. Active Listening & Analysis
   Real-time monitoring begins. Our team reviews the data, identifies patterns, and flags any immediate concerns or opportunities.

4. Strategic Response
   We create or advise on response strategies whether engaging with users, mitigating PR risk, or amplifying positive mentions.

5. Reputation Growth
   We reinforce your online reputation through content marketing, thought leadership, influencer outreach, SEO, and review management.

6. Ongoing Reporting & Support
   Receive regular reports with key metrics, insights, and strategic recommendations.

What is Social Listening & Reputation Management, and Why Does It Matter?

Social listening refers to tracking and analyzing online conversations to understand what people are saying about your brand, competitors, industry, or products.

Reputation management involves actively shaping how your brand is perceived online by responding to feedback, resolving issues, and promoting positive visibility.

Together, they allow you to:

1. Detect Issues Early
   Catch negative conversations or potential PR risks before they spiral out of control.

2. Understand Your Customers
   Gain clear insights into what your audience truly wants, their needs, preferences, and concerns about your product or service.

3. Improve Products & Services
   Use customer feedback to drive improvements and innovation.

4. Boost Engagement & Loyalty
   Responding to your audience shows you care, improving relationships, loyalty, and brand advocacy.

5. Strengthen Your Online Presence
   By promoting positive content and addressing negatives, you build a more resilient and reputable brand.

6. Win in a Competitive Market
   Knowing what is being said about you and your competitors helps you stay one step ahead.